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Troubleshooting

Common Issues and Resolutions

Symptom Possible cause Resolution
Camera does not charge Dock has no power or the adapter is incompatible Check the mains connection and use the supplied 12 VDC adapter or an approved compatible replacement.
Camera does not charge with power connected Camera is not seated correctly or the USB-C connection is obstructed or damaged Check the camera's seating and inspect both connectors. Keep them dry and clean; do not force a damaged connection.
Charging is slow or pauses Temperature is outside the supported range Check the dock's 0 C to 40 C operating range and the camera's charging precautions.
No visible camera LED feedback LED brightness settings or Covert mode suppress visible feedback Check the camera display and see LED Status.
Recordings do not transfer over Ethernet Cable, network connection, or switch link is faulty Check dock power, the Ethernet cable, and the switch connection. Check Connectivity > Ethernet Details on the camera.
Camera has no Ethernet connection while docked Docked online mode is disabled Check Enable Online Mode in the camera's docking settings. See Operation.
Ethernet is connected but recordings do not transfer Camera network access or receiving-system configuration is incorrect Check the camera's network access and VMS or cloud integration. Inspect transfer jobs and errors in the receiving system.
Transfer is slower than expected Network or receiving-system capacity is limited Check the negotiated network link, other network traffic, and receiving-system performance.
Camera does not fit or seat correctly Wrong camera model, obstruction, or connector damage Do not force it. Confirm that the camera is a BC200 and the dock is the BC200-compatible DCK1, then inspect the cradle and connectors.

For camera-specific power and startup checks, see BC200 Troubleshooting. For receiving-system configuration, use the Integration Guides.

Contact IONODES Support