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Troubleshooting¶
Common Issues and Resolutions¶
| Symptom | Possible cause | Resolution |
|---|---|---|
| Cameras do not charge | Dock has no power or the adapter is incompatible | Check the mains connection and use the supplied 12 VDC adapter or an approved replacement for the six-port dock. |
| One camera does not charge but the dock status LED is green | That camera may be in online mode; green only indicates dock health | Check that camera's Docking State, docking settings, and manual override. Online mode does not charge its battery. See Operation. |
| Charging is too slow | Live media streaming while docked is enabled on the affected camera | Disable Allow Live Media Streaming When Docked in that camera's Configuration > System > Docking Station if live streaming is not required. |
| Dock status LED is off | Faulty power supply or dock hardware | Check the power connections. If necessary, try an approved replacement supply for the six-port dock. If the LED remains off, contact IONODES for service or replacement. |
| Dock status LED is red | Docking station error | Contact IONODES for service or replacement. |
| Recordings do not transfer over Ethernet | Shared uplink cable, network connection, or switch link is faulty | Check the Ethernet cable, switch connection, and RJ45 link LEDs. All cameras use the same uplink. |
| One camera does not transfer recordings but others do | Affected camera is charging or has different network or integration settings | Check that camera's docking state, online-mode settings, network access, and VMS or cloud integration. Shared uplink activity does not confirm that this camera is online. |
| Camera is online but recordings do not transfer | Receiving system is not configured to retrieve that camera's recordings | Check the camera's network access and VMS or cloud integration. Inspect transfer jobs and errors in the receiving system. |
| A camera's wired connection becomes inactive after it has been online | Automatic return to charging | Check that camera for a low battery, lost Ethernet link, or elapsed transfer inactivity timeout. Other cameras may continue to transfer over the uplink. |
A solid green dock status LED confirms normal docking station health, not a particular camera's charging or online state.