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Troubleshooting

Common Issues and Resolutions

Symptoms	Possible cause	Resolution
The encoder does not power up	External power is disconnected or incompatible	Check the supply connection and confirm compatibility with the device label. The original troubleshooting specification is 12 V, 40 W; confirm applicability to the unit before selecting a supply.
The encoder does not power up through PoE	The network connection is not supplying power	Verify that the RJ45 connection provides compliant PoE. A detected power source should light the status indicator.
The encoder is not yet discoverable after power-on	Startup is still in progress	Allow one to two minutes and wait for the ready state: steady yellow. See LED Status.
The encoder cannot be reached over the network	The physical network link is unavailable	Check the cable and switch connection. Verify that the green LED on the RJ45 connector is lit.
Bonjour discovery does not find the encoder	Multicast delivery is unavailable	Check multicast support on the network and switches, or use ICT unicast discovery. See Initial Setup.
The encoder has a 169.254.*.* address and cannot be reached remotely	DHCP did not assign a suitable address	Assign suitable TCP/IP settings through ICT. See Assign an IP Address.