| The encoder does not power up |
External power is disconnected or incompatible |
Check the supply connection and confirm compatibility with the device label. The original troubleshooting specification is 12 V, 40 W; confirm applicability to the unit before selecting a supply. |
| The encoder does not power up through PoE |
The network connection is not supplying power |
Verify that the RJ45 connection provides compliant PoE. A detected power source should light the status indicator. |
| The encoder is not yet discoverable after power-on |
Startup is still in progress |
Allow one to two minutes and wait for the ready state: steady yellow. See LED Status. |
| The encoder cannot be reached over the network |
The physical network link is unavailable |
Check the cable and switch connection. Verify that the green LED on the RJ45 connector is lit. |
| Bonjour discovery does not find the encoder |
Multicast delivery is unavailable |
Check multicast support on the network and switches, or use ICT unicast discovery. See Initial Setup. |
The encoder has a 169.254.*.* address and cannot be reached remotely |
DHCP did not assign a suitable address |
Assign suitable TCP/IP settings through ICT. See Assign an IP Address. |