Troubleshooting

Common Issues and Resolutions

Symptom	Possible cause	Resolution
Camera does not charge	Dock has no power or the adapter is incompatible	Check the mains connection and use the supplied 12 VDC adapter or an approved compatible replacement.
Camera does not charge and the dock status LED is green	Camera is in online mode	Online mode does not charge the battery. Check the camera's docking settings and any manual override. See Operation.
Charging is too slow	Live media streaming while docked is enabled	Disable Allow Live Media Streaming When Docked in Configuration > System > Docking Station if live streaming is not required.
Dock status LED is off	Faulty power supply or dock hardware	Check the power connections. If necessary, try an approved compatible replacement supply. If the LED remains off, contact IONODES for service or replacement.
Dock status LED is red	Docking station error	Contact IONODES for service or replacement.
Recordings do not transfer over Ethernet	Cable, network connection, or switch link is faulty	Check the Ethernet cable, switch connection, and RJ45 link LEDs while the camera is online.
Recordings do not transfer over Ethernet	Camera is in charging mode	Check Enable Online Mode, battery thresholds, timeouts, and overrides in the camera's docking settings.
Camera is online but recordings do not transfer	Receiving system is not configured to retrieve recordings	Check the camera's network access and VMS or cloud integration. Inspect transfer jobs and errors in the receiving system.
Ethernet becomes inactive after the camera has been online	Automatic return to charging	Check for a low battery, lost Ethernet link, or elapsed transfer inactivity timeout. This can be normal docking behavior.

An orange status LED does not indicate a power fault: it is normal in charging mode and when the powered dock has no camera inserted.