Maintenance

This section describes maintenance operations available from the ION-R100S web interface.

1. Access the web interface either directly on the device in Configuration View or remotely from another computer.
2. Log in with a Superuser or Administrator account.
3. Open the Maintenance tab.

Diagnostic Reports

Use this operation to generate a diagnostic package for support. In the UI, this action is labeled Retrieve system information file.

1. Open the Maintenance tab.
2. Click Retrieve system information file.
3. Save the generated file and share it with IONODES technical support when requested.

Note

The system information file contains technical diagnostics such as configuration details and logs used for troubleshooting.

Firmware Update

Use this operation to update the ION-R100S firmware from the web interface.

1. Open the Maintenance tab.
2. Click Update.
3. Select the .iof firmware file provided by IONODES.
4. Wait for the update workflow to complete.

Note

During the update process, the web page disconnects while the device reboots and then reconnects automatically.

Tip

Stay on the Maintenance page to monitor update status messages as the operation progresses.

Reboot

Use this operation to restart the device without changing configuration.

1. Open the Maintenance tab.
2. Click Reboot.
3. Confirm the action when prompted.
4. Wait for the device to restart, then reconnect to the interface.

Factory Reset

Use this operation to restore factory settings from the management interface.

If the administrator credentials are lost and the device is enrolled in PERCEPT Cloud and online, reset the administrator account from PERCEPT Cloud. If Cloud recovery is unavailable, use the Safe Mode recovery procedure in Troubleshooting.

1. Open the Maintenance tab.
2. Click the factory reset action.

3. In the reset dialog, select the options to apply and confirm:

   • Include Network Interface Settings resets all network settings and reverts to DHCP.